🌱 Shipping & Delivery Policy – NoviPortis
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At NoviPortis, we strive to make every delivery smooth, secure, and dependable. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered so you know exactly what to expect after placing your order.
Order Preparation
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After your payment has been successfully received and verified, your order enters our fulfillment process.
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Orders are generally prepared for shipment within 1–3 business days.
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During busy periods, promotional events, or public holidays, order processing may require additional time.
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Once your package has been dispatched, you will receive a shipping confirmation email. If tracking is available, the details will be included.
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Business days are Monday through Friday, excluding German public holidays.
Delivery Locations
NoviPortis currently ships to selected destinations throughout Europe.
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Available countries and shipping options are displayed automatically during checkout based on your delivery address.
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If your location cannot be selected during checkout, we are unfortunately unable to deliver to that destination at this time.
Estimated Delivery Times
Estimated delivery begins once your order has left our warehouse:
DestinationEstimated Delivery Time
Germany2–5 business days
Netherlands3–7 business days
Belgium3–7 business days
Austria3–7 business days
Other European Countries4–10 business days
Note: Delivery times may vary due to customs processing, courier delays, severe weather, local holidays, or other circumstances beyond our control.
Shipping Fees
Shipping charges are calculated automatically during checkout based on:
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Delivery destination
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Order value
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Parcel dimensions and weight
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Selected delivery method
The final shipping cost will always be displayed before payment is completed. From time to time, NoviPortis may offer promotional shipping discounts or free shipping on qualifying orders.
Order Tracking
Where supported by the selected courier, tracking information will be emailed once your order has been shipped. Tracking updates may take several hours before becoming visible within the carrier’s system.
Delivery Information
Customers are responsible for ensuring that all shipping details entered during checkout are complete and accurate. Incorrect or incomplete information may result in:
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Delivery delays
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Returned shipments
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Unsuccessful delivery attempts
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Additional shipping charges if reshipment is required
NoviPortis cannot accept responsibility for delays or failed deliveries caused by inaccurate address information supplied by the customer.
Unexpected Delivery Delays
Although we work with reliable logistics partners, occasional delays may occur due to circumstances beyond our control. If your order has not arrived within the estimated timeframe, please contact our customer support team. We will investigate with the carrier and keep you informed.
Lost or Damaged Orders
If your package is lost during transit or arrives damaged, please contact us as soon as possible. Include your order number, a brief explanation of the issue, and photographs of the damaged item and packaging (if applicable). Each case will be reviewed individually, and we will work with the carrier to determine the most appropriate solution.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, and other local charges may apply depending on the destination country. These charges are the responsibility of the customer unless otherwise stated during checkout. NoviPortis is not responsible for delays caused by customs clearance procedures.
📌 Contact Information
Business Name: NoviPortis
Legal Entity: Artic Consultive UG (haftungsbeschränkt)
Commercial Register Number: HRB 21463
Registered Court: Amtsgericht Memmingen
Business Address: Neufnachtalstraße 26a, 86865 Markt Wald, Germany
Email: info@NoviPortis.com
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✨ By placing an order with NoviPortis, you acknowledge that you have read and understood this Shipping & Delivery Policy.